About
A quick "About Us" or "Contact" blurb can go here.
A quick "About Us" or "Contact" blurb can go here.
Welcome to our training and development web page. Thank you for visiting. All of our training programs are designed to not only improve performance in the short term, but also to sustain the improvements over the long term. We accomplish this through engaging course content and curriculum; and, assisting attendees to prepare customized post-training action plans intended to sustain and improve the short term gains.
To assist you in navigating our training content, we’ve divided our courses into three categories - leadership, customer service and communication. For more information on any of these courses or our services, please complete and submit the information document. We'll be happy to discuss your needs.
These are challenging times for all of us who lead people. The COVID-19 pandemic has changed the landscape of work and the workforce. This challenging environment requires leaders who will help their employees grow and become self-reliant achievers. It requires understanding the skills necessary to become an effective leader and acquiring those skills through continual learning and practice.
Course Descriptions:
We all have customers – individuals or organizations to whom we provide products or services. These customers are either external, outside of our organization or internal, within our organizations. Quality customer service requires exceeding the expectations of these customers. As effective service providers, we need to know what our customers expect and how to exceed those expectations.
Course Descriptions:
In this world of constant change, effective communication is a crucial skill set for everyone in the organization. Communication is the key to both success and failure – making or breaking relationships, team, or organizations. Poor communication reduces productivity, trust, and morale, whereas positive and respectful communication builds relationships and collaboration and increases productivity.
Course Descriptions:
Dennis Higashiguchi
————————
Dennis Higashiguchi is the Senior Manager of Consulting Services for N&K CPAs Inc. An accomplished trainer and facilitator, Dennis has extensive experience in most aspects of training and facilitation. He has worked with numerous companies in Hawaii including state, federal and county government, retail, healthcare and construction.
Dennis started at N&K in February 2004. He specializes in Corporate Training, Strategic Planning and Organizational Development Consulting. Prior to joining N&K, Dennis owned his own management consulting practice.
Dennis has worked in the field of training and development since 1974. He is a member of the American Society for Training and Development; the Association for Accounting Marketing; and former President of the Financial Education Association of Hawaii.
Dennis was born and raised in Hawaii. He is married and he and his wife Kathleen have three grown children, three grandchildren, one great grandchild and a small dog Zoë.
Contact us for more information about our courses!
